Druid Unified Communications Server
Druid UCS provides a robust Asterisk-based communications platform that integrates voice and fax services. Druid's intuitive interface provides easy management of Asterisk features including:
- Voicemail - unlimited voicemail sent to your email
- Auto Attendant - create option menus for your callers to find their destination
- Call Center - Full Featured Professional Call Queue and IVR functionality
- Live Call Queue Monitoring - Monitor service level and enter into ongoing calls
- Reporting & Metrics - Rich searchable and exporting data on your calls
- Dial by name - dial the letters of the person you are calling
- Ring Groups - ring multiple phones to find available agent
- Find me/Follow me - ring multiple phones to find you
- Mobile bridging - ring you cell phone as well as desk phone
- Wideband Audio - Near CD voice quality with supported phones and service providers
- Mac Integration - Softphone integration with Address Book and full Mac OS X integration with Dialectic
- Outlook Integration - Dial from Outlook - unknown callers create new Outlook contact automatically
- SugarCRM - Click to Dial from SugarCRM Open Source Customer Relationship Management System
- Faxing - send and receive faxes without a dedicated fax line
- Fax to email - all incoming faxes can be sent to your email
- Time based scheduling - configure how calls are handled by time of day
- Flash Operator Panel 2 - Powerful web-based switchboard to see entire phone system and work with calls
To learn more about Druid, follow the additional Druid links available in the menu. We have videos and documentation available. You can also contact us regarding information on how Druid UCS can benefit your company's communications.