SugarCRM is a powerful Open Source Customer Resource Management solution. The project was started early in 2004 and is currently at a very robust version 6.5. SugarCRM offers full CRM features including marketing, sales and post-sales functionality. It can integrate with email, calendaring and business phone systems for automated logging of all communications with clients and vendors. Sugar is available as a free download or under a commercial license that gives you support for the software. It is comparable in its goals to Symantec Act and comes at a dramatically lower price than Salesforce.
CRM software is designed to help a company organized its customers and potential customers as well as its projects, sales, and opportunities. Sugar organizes your contact information, new opportunities, ongoing or completed sales and schedules these internally with its calendaring features. Sugar presents you with charts to keep track of your goals and schedule and also tracks your email communications, phone calls, meetings, notes and tasks involved in further your business sales.
With version 6.5 of SugarCRM, the suite has been expanded further and now incorporates project management, additional support help desk features, document management, and email marketing campaign management. Incoming emails can also be processed to automatically injest responses to accounts. Emails can now be built visually with a easy to use visual editor. In addition, SugarCRM now can integrate full with your website allowing new registrants to immediately become leads within your SugarCRM system. Also, Joomla registrants can submit support cases via your Joomla website that will immediately become support cases within SugarCRM allowing you a unique and intelligent flow of information between your back end Sugar business software and your front end Joomla face to the general world. Integration with Gmail, iCal on iPhone or OS X and full support for inbound and outbound call logging from Asterisk VoIP systems.
SugarCRM is also highly customizable, allowing you to adjust what modules are displayed, add custom fields to any part of the system and even built custom modules from scratch without code using a visual editor. SugarCRM also has a robust and active third party marketplace of commercial and free modules to enhance the functionality of your solution.