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Druid UCS supports a wide variety of IP Telephones from Aastra, Polycom, Cisco, Linksys, Snom and others. Many of these phones can be autoprovisioned and their firmware upgraded directly by Druid UCS. The phones with the most support are from Aastra and we will be discussing Aastra 675x series phones here.
The following Aastra phones have the most complete support under Druid UCS. We recommend these phones not only for their tight support within Druid UCS, but also due to the high quality of these phones and their wide range of models ranging from the affordable 6753i to the executive 6757i and the 6757i CT with wireless SIP/DECT handset support.
All the supported 675x Aastra phones feature 9 lines. These lines can be incoming calls as well as separate SIP registrations. Additional SIP registrations are useful if you are connecting the phone to multiple Druid UCS servers.
The Aastra 6753i is a full features IP phone with six programmable buttons. These buttons can be configured through the web interface for the phone or through the Druid UCS Administrative Portal which provides access to XML files to configure all Aastra phones as well as individual phones and also has a web GUI to configure the Aastra buttons.
The Aastra 6755i has six buttons similar to the 6753i and also has a larger LCD display which includes additional softkey programmable buttons that display their name on the LCD screen. The Aastra 6755i and higher models also can support expansion modules with many more programmable buttons.
The Aastra 6757i features the largest LCD screen with all of its programmable buttons being softkeys. The 6757i CT is the same model but features a built-in wireless base station to manage one or more SIP/DECT handsets which allow you to roam around your offices while maintaining a crystal clear conversation.
The Aastra 675x series phones can be programmed with an almost limitless range of options. Below are some examples you may want to consider for your buttons.
- Druid Services: These include options for hotdesking the phone if it is configured for hotdesking and provides access to the directory of Druid UCS users in your organization.
- Subscriptions: You have three subscription options: Extension, Group, and Conference. Extensions allow you to see when the user at that Extension is on their phone and you can use it as a speed dial to call them. Group allows you to see when a call is coming into a Group. If you are set as a Group member that does not ring, the button will flash when a call is coming for the Group and you can answer that call. If you are a Group member that does ring, it will ring and you can answer. If you are not a Group member, you cannot answer, but will see it is ringing. Conference allows you to see when a Conference is active and is a speed dial to join the Conference.
- Call List: This provides a list of all the calls received by the phone. This feature can be disabled completely if you prefer not to see the list of missed calls. To disable this feature contact your Druid UCS Administrator.
- Pause/Unpause Queues: These options are to pause or unpause from all Call Queues. Useful if you need to temporarily step away, attend a meeting or go to lunch.
- Login/Logout Queues: This option is for dynamic agents to enter or exit completely from the Call Queues
- Hotdesking: This allows you to log your account into a particular phone. This is useful if you don't have a particular desk but share a set of desks for calls.
- Attended Transfer: This option is for transferring a call and alerting the party that the call is coming. To perform an Attended Transfer, press the Attended Transfer button and your caller goes on hold. Then, dial the extension you are transferring them to and when that party picks up you can alert them to the incoming call. Finally, hit the Attended Transfer button again. Once the call has transferred the line will drop and your transfer is complete.
- Blind Transfer: This option will transfer a call without alerting the party of the incoming call. To perform a Blind Transfer, press the Blind Transfer button and the caller will go on hold. Then, dial the extension you are transferring them to and press Blind Transfer once more. Once the call has transferred the line will drop and your transfer is complete.
- Transfer to Voicemail: This option will transfer a call directly to the voicemail of the party you are transferring to.
- Park Call: This option will place the call in the first available Call Park starting with extension 701. You can then alert the party of the call that is parked and they can retrieve the call from any phone by dialing 701.
- Page Zone: You can configure multiple Page Zones that will page a single extension or multiple phones or even the entire organization. Paging will happen across the phones speakers and over loudspeakers if your company has them. Page Zones are configured by your Druid Administrator.
- Record Call: This option will begin recording the ongoing conversation.
- Voicemail: This option allows you to check your voicemail. You must provide your PIN to get into your voicemail.
- DND: Do Not Disturb. Please note that DND is a phone feature, it is sometimes better to use Druid features to achieve the same result as DND.
Dialing on an Aastra
If you pick up the handset and begin to dial the phone will wait 3 seconds after you finish dialing your number. If you want it to dial faster, you can press # or the Dial button to immediately dial the number. If you take more than 3 seconds while dialing your number the call will fail. To avoid this you can dial the number prior to lifting the handset and there will be no timeout.
To hangup a call, press the Goodbye button.
The Option Key give you access to a variety of options for the phone. It can be used to see the IP address of the phone if you want to see the phone's web interface. Ask your Druid UCS Administrator if you have access to the phone's web interface. You can also restart the phone from the options button.
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