SugarCRM is a commercial Open Source solution built for the AMP platform. This means any server capable of running the AMP stack (Apache, MySQL, PHP) can run SugarCRM. Still confused? Well, understand that Apache is the number one web server in the world and it comes on every Macintosh whether laptop, desktop or server. MySQL and PHP are free software can install to complete your server. In fact, SugarCRM can be downloaded in a configuration for Mac OS X that installs all the needed software including SugarCRM at no cost.

SugarCRM is a full featured professional Customer Relationship Manager that is operated completely through a web browser. This dramatically simplifies training, installation, and support. Best of all SugarCRM in its Open Source form is completely free! This includes access to online support forums and documentation. If you would prefer direct support, it is available with a year subscription for the Open Source edition or you can upgrade to Sugar Professional or Sugar Enterprise.

What does SugarCRM offer me?

SugarCRM is meant to act as your primarily daily business tool for operating your business. Sugar includes a built in calendar, access to your contacts, a discussion forum and more. Your sales staff will use Sugar to track potential leads and opportunities from existing clients as well as from prospects. Sugar will track your entire contact history with the sales opportunity including meetings, phone calls, notes, documents, and emails. Since Sugar is designed for your entire company, staff members can assign appointments to each other, request others join in scheduled meetings and update each other as deadlines approach for joint projects. In addition to sales support, Sugar offers dedicated tools for marketing, support, executive, and administration.

Emails, contacts, and calendar entries can be entered directly within Sugar or can interact with Microsoft Outlook for Windows via an Outlook module for Sugar or directly from Thunderbird. The built-in email client within Sugar features a powerful visual editor that works within your web browser allowing you to create personalized graphic-rich emails faster and more dramatically than possible in your current email client.

Microsoft Word and OpenOffice.org/NeoOffice integration allow you to perform mail merge with Word templates from campaign target lists in Sugar. Firefox add-ons allow you to search data or insert new records to Sugar without even logging into Sugar.

The product offers email campaign management, project management and document management functions. Flash charts give you dynamic feedback on how effective different sales and marketing campaigns are going. Sugar Professional adds Quoting and Forecasting and Advanced Project Management functions.

SugarCRM has iPhone and Blackberry clients providing access to all SugarCRM features from your mobile phone.

Please contact Sollos for more information and a demonstration of SugarCRM.

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