Shipping policy

Shipping, Returns & Refunds Policy

Effective Date: May, 2026

Thank you for shopping with SOLLOS (operated by Soulstice, Inc.). We want you to have a great experience from the moment you place your order to the moment you crack open your first can. This policy outlines our shipping policies and procedures.

Shipping

Shipping Coverage

We currently ship to addresses within the United States only (all 50 states and Washington, D.C.). We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories at this time. International shipping is not currently available.

Shipping Rate

Best available shipping rate will be calculated at checkout. 

Processing Time

Orders are typically processed within 1–3 business days (Monday through Friday, excluding federal holidays). During peak periods, promotional events, or product launches, processing times may be slightly longer. You will receive an email confirmation when your order has been placed and a second notification with tracking information once your order has shipped.

Estimated Delivery Time

Once your order has shipped, estimated delivery times are as follows:

  • Standard Shipping: 5–8 business days

  • 2-Day Shipping: 2-3 business days

Please note that delivery times are estimates and are not guaranteed. Delivery times may vary depending on your location and carrier conditions. SOLLOS is not responsible for delays caused by the shipping carrier, weather, natural disasters, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your shipment's status through the carrier's website. If you do not receive a tracking number within 5 business days of placing your order, please contact us at hello@sollos.com.

Shipping Damage

SOLLOS products are beverages shipped in cans, and we take great care in packaging your order to prevent damage during transit. If your order arrives damaged, please refer to the Returns & Refunds policy.

Contact Us

If you have any questions about this policy, please contact us:

  • Email: hello@sollos.com

  • Website: https://www.sollos.com

  • Mailing Address: Soulstice, Inc., 2875 South Ocean Blvd. Suite 200-65, Palm Beach, FL 33480